Version 2.1, 14. January, 2026
1. About checking contact information and identity
1.1 Punktum dk is obliged to secure correct contact information of those who have registered a .dk domain name (hereinafter “domain name”). This is necessary for Punktum dk to comply with Section 18 of the Danish Domain Names Act and Section 11 of the Danish NIS2 Act, which stipulates that registrants’ information in Punktum dk’s database must be accurate, up to date and complete.
1.2 Check of identity and contact information can be carried out by either Punktum dk or the registrar if the registrar handles the right to the use of the domain name on behalf of the registrant. This procedure applies where the check is carried out by Punktum dk.
1.3 This procedure describes how Punktum dk checks the contact information, such as address, telephone number and email address, and the identity of new registrants resident outside Denmark, provided in connection with an application for domain name or a transfer of a domain name.
1.4 Punktum dk checks that the information specified in section 1.3 are accurate. Checks are also performed to ensure compliance between the registered contact information and the registrant’s identity.
1.5 A new registrant is a legal or natural person who registers a new domain name or has a domain name transferred to himself or herself.
1.6 After applying for a new domain name, the new registrant can only use his or her domain name when the check of the registrant's email address and, if applicable, of the identity and address as described below has been completed.
2. Data and ID checks
2.1 Punktum dk bases checks of the address information and identity of new registrants on a risk-based assessment of the information supplied in connection with an application for a domain name or a transfer of a domain name.
2.2 Based on the risk assessment, Punktum dk may ask a new registrant to provide documentation of accuracy of address information as it appears in Punktum dk’s systems and correct identity.
2.3 If Punktum dk determines that there is no risk, Punktum dk will not ask the new registrant for documentation for identity and address in connection with the application.
2.4 If Punktum dk detects a risk, the new registrant will be asked to submit documentation for his or her identity and address.
2.5 The registrant must provide picture ID and legitimate, authoritatively issued documentation for his or her identity and address. Documentation must be in Danish or English. Punktum dk provides detailed instructions in the notification accompanying the request for documentation.
2.6 As part of its check, Punktum dk may request the registrant to provide proof of his or her e-mail address by confirming that the email address is accurate through active response. As part of this check, the registrant may be asked to verify his or her telephone number as well. Active response means that the registrant responds to an e-mail sent to the registered e-mail address in accordance with Punktum dk's instructions in the notification sent to the registrant. The active response of the email address can be part of established processes and happen, for example, when an email is sent to the registrant to verify the name and address, which the registrant responds to.
2.7 If a new registrant does not complete a check initiated as a result of a registration of a new domain name within the time set by Punktum dk, Punktum dk may suspend the domain name(s) to which the registrant has the right to use.
2.8 A registrant whose domain name has been suspended because the check has not been carried out still has the opportunity to submit new documentation to Punktum dk during the suspension period of 30 days. The registrant can contact Punktum dk’s customer service for guidance on this. If applicable, the documentation must be submitted via the contact form at www.punktum.dk and must be submitted in enough time for Punktum dk to assess the new documentation before expiry of the suspension period and thus before deletion of the registrant's domain name(s). If the registrant has not completed the check within 30 days of the date of suspension of the domain name(s), Punktum dk will delete the domain name(s) in question.
This procedure is established pursuant to Section 14 (1) of the Danish Domain Names Act. Punktum dk is obliged to comply with good domain name practice when establishing the procedure, cf. Section 14 (3) of the Domain Names Act.