Customer service

If you have problems with your domain name, we can help you here.

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How can we help you?

If your website or e-mail address is not working, it may be because we have suspended your domain name. The most common reason for doing this is that we have not received payment for registration of the domain name.

You can easily get your website or e-mail address up and working again by restoring the domain name in our online self-service portal.

The restoration fee is DKK 125 per domain name. A domain name can be suspended for three months. If it is not restored within three months, we delete the registration of the domain name.

If your website or e-mail address is not working, it may be because we have suspended your domain name. The most common reason for doing this is that we have not received payment for the domain name.

You can easily get your website or e-mail address up and working again by restoring the domain name through your login to our online self-service portal.

When you are logged in, you can either go to "Payment and invoices" and pay the invoice under "Open invoices" or you can go to "Domain name" and choose "Restore domain name" on the select button next to your domain.

The restoration fee is DKK 125 per domain name.

If a domain name is not restored within 30 days of the date of suspension, we delete the domain name.

Do you have problems logging in to our self-service? Read more

You must transfer the domain name if you want to give it to another person.

Please note, that you cannot transfer the domain if there is an unpaid invoice on the domain name. Please pay the invoice and then you can transfer the domain name.

There is a fee of 70.00 DKK to accept the transfer of a domain name and become the new registrant. When you have transferred the domain name you no longer have the right to use it.

Step 1

Choose "Transfer to new registrant" in the drop-down menu in the "Manage" column.
PLEASE NOTE! If you wish to transfer more than one domain name, you can find it under "Manage multiple domain names" at the bottom of the screen.

Step 2

Enter the e-mail address of the new registrant who is to have the domain and press CONTINUE.

Step 3

Make sure you entered the correct information and press CONFIRM.

The new registrant of the domain names will receive a request by e-mail to accept the transfer. The transfer will not be carried out until the new registrant has accepted and paid.

PLEASE NOTE! If you are only proxy of the domain name the current registrant must confirm the transfer of the domain name before it can be carried out. The current registrant will receive a request by email. Once the current registrant has confirmed that the transfer may be carried out the future registrant will receive an email with a request to accept the transfer. When the future registrant has accepted the transfer it will be carried out.

 

If you do not have your password, you can click "Forgot password" and have a temporary password sent to your registered e-mail address.

Remember that you can also log in with your MitID if you have previously connected it with your profile.

If you have not previously connected a MitID, and you cannot receive login information on your current contact email with us, then do the following:

As a company:
You need to make sure that the e-mail address you have provided in the CVR register is updated to an active e-mail to which we can send login information. We must be able to see the e-mail address by public posting on CVR under "Extended company information" at https://datacvr.virk.dk/
Afterwards you must call us and inform us that you have updated your e-mail address.

As a private registrant:
You must call our customer service (33 64 60 60) from your specified contact number and have the contact email updated.
 
If none of the above is an option, you can read more here

 

 

 

Do you need to contact us?

We are ready to help you if you have any questions about your .dk domain.

Our customer service staff will respond to your inquiry as soon as possible.

Telefondame hos Punktum dk

Did you forget your log-in information?

You can find your user ID by clicking here.

You can find your password by clicking here.

An order for the seizure of a .dk domain name is implemented by handing the domain name over to the Danish police.

When a domain name is seized, the Danish police can decide which website the domain name must point to or refrain from pointing to a website. At the same time as the registrant can no longer use the domain name to point the internet user to a website, the registrant also loses access to all services under the domain name, including e-mail services. Confiscation of a domain name can therefore also have unintended or disproportionate consequences for the registrant's otherwise legal activities.

The illegal content is still on the Internet and can be accessed directly via the IP address.

The registrant can register a new domain name and have it pointed to the website with the illegal content.

In order for Punktum dk to implement a seizure of the domain name, it is necessary that the order also contains the following information:

  • A correct indication of the domain name to be seized,
  • A correct indication of the registrant's name and address,
  • Information that the seizure is taking place at Punktum dk A/S, which is not a suspect in the case and
  • Indication of what Punktum dk must do, i.e. how the seizure of the domain name must take place. For example, "[xxxx.dk] must be seized if the domain name is transferred to [the police unit] as a new registrant of Punktum dk A/S, who is not a suspect".

You can easily register a domain name by following these three steps:

  • Check to see if the domain name is available in our whois database.
  • Register the domain name through one of our approved domain name providers. You can see a list of .dk domain name providers.
  • Activate the domain name by entering into the agreement with us concerning the right to use a domain name in our online self-service portal.

The domain name is now ready to use.

If you reside in Denmark, you log in to our self-service portal, link your MitID to the account and then provide your CVR or CPR number. Please read the complete procedure for ID check of new registrants and the complete procedure for existing registrants.

If you reside outside of Denmark, you will only have to complete the ID check if requested by Punktum dk. If you are asked to complete the ID check, you must prove your address and identity by uploading various documents bearing your name and address.

For a complete explanation of this procedure, click here.

There are several reasons why you may experience problems logging in with MitID.

  • You may experience errors when logging in with MitID if you have a private MitID with a MitID Erhverv attached, and this is not set up correctly. You can check your setup by contacting MitID support here. Read here for more information about MitID Erhverv.
  • If you have chosen the wrong MitID, login will fail. This could be, for example, if you use your private MitID but have chosen to log in as your company or vice versa.

If your domain name is registered under a CVR number with a P-number, then you must ensure that the administrator for the registered MitID has signed for you to be registered as a user on MitID Erhverv, or has ordered a user certificate for you.

Instructions for connecting to MitID Erhverv:

  1.      Go to https://mitid-erhverv.dk/tilslutning/
  2.      Go down the page, select "Start connection" and follow the instructions on the page.
  3.      Accept terms.
  4.      Set up the connection as an administrator.
  5.      You must then complete the setup, where you must confirm that you want to use your private MitID for business validation.

Note that if you have several CVR numbers associated with your MitID, the connection must be accepted per CVR.

You can subsequently log in to our self-service and validate with MitID Erhverv.

If you need further guidance, please contact MitID Erhverv on +45 33 98 00 20.

 

It costs DKK 70 per year including VAT to have a .dk domain name.

This fee covers the costs of Punktum dk in connection with maintaining a database of all Danish domain names and upholding the Danish part of the internet’s infrastructure (DNS).

Read more about domain name administration.

Read more about DNS.

Punktum dk is the administrator of all Danish domain names.

Our three most important tasks are:

  • To maintain a database of all .dk domain names.
  • To ensure the reliable operation of the Danish part of DNS.
  • Works to strengthen the security on the Internet, so that everyone can have confidence in the .dk-domains.

Punktum dk is a private company owned by the Dansk Internet Forum (DIFO). All Danish domain names are a public resource. The task of administering these domain names is outsourced to Punktum dk and DIFO. Our business does not aim to generate profits for any shareholders. DIFO, on behalf of the Danish internet community, is a guarantee for secure, fair and affordable access to the internet.

If you need to change details regarding your domain name, you can do this in our online self-service portal.

For example, you can:

  • Pay your invoices
  • Cancel your domain name registration
  • Update your contact information

If you do not have access to the email address or phone number listed on your profile, we ask you to contact us to validate your information through an ID check.

You must contact us via our contact form.

Here we ask for the documentation listed below to confirm your affiliation to the .dk domain name.

Please note: If you have access to the registered phone number as a private customer or sole proprietorship, you can call customer service on 33 64 60 60 and change the email on your profile.

 

Are you a private customer?

If your .dk domain name is registered to you privately, you will be asked to send the following documentation:

1. Photo ID (e.g. passport or driver's license)

2. A recently taken picture of yourself (a selfie)

3. A utility bill with your name and address on it. This could. be for gas, water, electricity, heating, or your telephone company. We also approve documentation sent from your bank or insurance company. The documentation has to be no older than 3 months.

 

Are you a business customer?

If your .dk domain name is registered to a CVR/VAT number, you will be asked to send the following documentation:

Please note that if you have Danish CVR number, then you can apply an e-mail address in the CVR registry under the companies “Extended business information” and call us on +45 33 64 60 60 to update the e-mail address.

1. A utility bill with the company's name and address on it. This could. be for gas, water, electricity, heating, or your telephone company. We also approve documentation sent from your bank or insurance company. The documentation has to be no older than 3 months.

2. Two documents from two different public authorities. This could be a document from tax and a registration certificate.

 

Is your domain name registrar managed?

If your domain name is registrar managed, you must instead contact your registrar to update your information at Punktum dk.

You can read more about registrar management here.

 

Have you forgotten your login information for our self-service?

You can have a new login sent to you here.

.dk self-service
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Can't find your invoice?

In our self-service, you can get an overview of all your payments and outstanding invoices.

Go to .dk self-service
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Need to change nameservers?

If you want to change hosting providers, your domain name must have new name servers.

Read more
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Closing days

Our customer service is closed on a number of days during the year. Here you can see which ones.

See closing days
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Customer service is open

Monday 09:00 - 16:00
Tuesday 09:00 - 16:00
Wednesday 09:00 - 16:00
Thursday 09:00 - 16:00
Friday 09:00 - 14:00

If you need help or have questions, please contact us, and we will get back to you as fast as possible. 

Other contact options

You can also get in touch calling us +45 33 64 60 60, alternatively we can call you back as soon as we are available again.

Customer service is closed

Monday 09:00 - 16:00
Tuesday 09:00 - 16:00
Wednesday 09:00 - 16:00
Thursday 09:00 - 16:00
Friday 09:00 - 14:00

If you need help or have questions, please contact us, and we will get back to you as fast as possible.

Legeplads

Have you won a complaint?

Read about how you can get a domain transferred after a complaint.