Customer service

You can easily register a domain name by following these three steps:

• Check to see if the domain name is available in our whois database.
• Register the domain name through one of our approved domain name providers. You can see a list of .dk domain name providers.
• Activate the domain name by entering into the agreement with us concerning the right to use a domain name in our online self-service portal.

The domain name is now ready to use.

No. If you have received an invoice, but subsequently canceled one or more domain names that appear on the invoice, we will send a credit note.

If you have not cancelled all the domain names specified on the invoice, you should deduct the credit note from the invoice and pay the remaining amount.

PLEASE NOTE:You may only deduct the credit note from the invoice whose invoice number is stated on the credit note.

If you do not have access to the email address or phone number listed on your profile, we ask you to contact us to validate your information through an ID check.

You must contact us via our contact form.

Here we ask for the documentation listed below to confirm your affiliation to the .dk domain name.

Please note: If you have access to the registered phone number as a private customer or sole proprietorship, you can call customer service on 33 64 60 60 and change the email on your profile.

Are you a private customer?

If your .dk domain name is registered to you privately, you will be asked to send the following documentation:

1. Photo ID (e.g. passport or driver's license)

2. A recently taken picture of yourself (a selfie)

3. A utility bill with your name and address on it. This could. be for gas, water, electricity, heating, or your telephone company. We also approve documentation sent from your bank or insurance company. The documentation has to be no older than 3 months.

Are you a business customer?

If your .dk domain name is registered to a CVR/VAT number, you will be asked to send the following documentation:

Please note that if you have Danish CVR number, then you can apply an e-mail address in the CVR registry under the companies “Extended business information” and call us on +45 33 64 60 60 to update the e-mail address.

1. A utility bill with the company's name and address on it. This could. be for gas, water, electricity, heating, or your telephone company. We also approve documentation sent from your bank or insurance company. The documentation has to be no older than 3 months.

2. Two documents from two different public authorities. This could be a document from tax and a registration certificate.

Is your domain name registrar managed?

If your domain name is registrar managed, you must instead contact your registrar to update your information at Punktum dk.

You can read more about registrar management here.

You can find information about the registrant by looking up the domain name in the public WHOIS database on Punktum dk's website. Enter the domain name in "search .dk domain name" on the front page of the website.

You can request the information that is not publicly available by contacting Punktum dk via the support form, or via Punktum dk's website, use the category "More information ”, then “Disclosure of information” and “Information to authorities”. We will then look at your request,

An order for the seizure of a .dk domain name is implemented by handing the domain name over to the Danish police.

When a domain name is seized, the Danish police can decide which website the domain name must point to or refrain from pointing to a website. At the same time as the registrant can no longer use the domain name to point the internet user to a website, the registrant also loses access to all services under the domain name, including e-mail services. Confiscation of a domain name can therefore also have unintended or disproportionate consequences for the registrant's otherwise legal activities.

The illegal content is still on the Internet and can be accessed directly via the IP address.

The registrant can register a new domain name and have it pointed to the website with the illegal content.

An order to "block" a specific .dk domain name is implemented by Punktum dk by deactivating the domain name and thus deactivating the "directory function". As a result, immediate access to a website is cut off.

However, the illegal content is still on the Internet and can be accessed via the IP address.

While the domain name can no longer point internet users to a website, including subpages, all services under the domain name are closed, including e-mail services. Blocking a domain name can therefore also have unintended or disproportionate consequences for the registrant's otherwise legal activities.

The registrant can register a new domain name and have it pointed to

the website with the illegal content.

When a domain name is seized, the right to use the domain name is transferred to the Danish police. The police become the registrant of the domain name with all associated rights and obligations, including payment to Punktum dk, as long as the domain name is seized.

The former registrant cannot use the domain name and the police decide which website the domain name should point to or refrain from letting it point to a website. The former registrant may also not use other services associated with the domain name, including email addresses.

The illegal content is still on the Internet and can be accessed via the IP address.

You must investigate to whom the warrant should be directed.

The general principle of proportionality means that the least intrusive effective means must be used. A seizure order must therefore be directed against the infringer or technical intermediaries, e.g. the web hosting company or the name server responsible. Only if this is impossible, hopeless, or insufficient, the ruling can be directed against Punktum dk.

The Danish Supreme Court ruled on 23 March 2021 that blocking access to illegal content on a website must be directed against the infringer or other technical intermediaries, e.g. the web hosting company, before an injunction can be directed against Punktum dk. The order can be found here (Danish only).

This is because a deactivation of a domain name is not only important for the website, but also for other services associated with the domain name, e.g. e-mail service, which will no longer be able to be used.

A seizure order should only be directed against Punktum dk when it is difficult to act against the registrant, the web hosting company, or the name server responsible, where they are located outside of Denmark, and it is deemed proportionate to remove both access to the website and the e-mail service.

You should inform Punktum dk before the court hearing. This gives Punktum dk the opportunity to appear at the court hearing or submit a declaration of waiver that they do not wish to appear at the court hearing.

Punktum dk can also provide guidance on what information must appear in the warrant in order for a seizure to be effectuated.